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Submit a Ticket

Don’t worry if you’re not sure what to include! Just tell us the steps you took, what happened, and any transaction numbers. The more info, the faster we can help!

Kindly select the relevant Company / Branch.
Describe your field here.
Enter the related document number (e.g. PO#, Invoice#, Stock Transfer#, POS receipt#, Order#).
Attach up to 5 files (PDF, JPG, JPEG, PNG). Include screenshots or relevant documents.
Submit Ticket

Frequently asked questions

Here are a few common questions and answers to help you out.

When you open the POS register for the first time, it can take 1 – 2 minutes to fully load. This is completely normal, as the system needs a little time to sync the data. Please be patient during this initial load. 

If it’s still taking too long, make sure your browser is updated to the latest version. You can do that by checking for updates in the settings. If it’s still giving you trouble after that, feel free to reach out to us, and we’ll help you sort it out! 😊

Click here to access the full POS Documentation, which provides comprehensive, step by step instructions on how to open the register, process sales transactions, manage discounts, handle refunds, and navigate through all other POS features for a smooth operation!